FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled customer_id, name, to_email, and phone values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying to_email. Version 1.8.214 fixes the vulnerability.
{
"cwe_ids": [
"CWE-639"
],
"cna_assigner": "GitHub_M",
"osv_generated_from": "https://github.com/CVEProject/cvelistV5/tree/main/cves/2026/40xxx/CVE-2026-40591.json"
}