UBUNTU-CVE-2021-21435

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Source
https://ubuntu.com/security/CVE-2021-21435
Import Source
https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2021/UBUNTU-CVE-2021-21435.json
JSON Data
https://api.osv.dev/v1/vulns/UBUNTU-CVE-2021-21435
Upstream
Published
2021-02-08T11:15:00Z
Modified
2025-10-24T04:50:07Z
Severity
  • 5.7 (Medium) CVSS_V3 - CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N CVSS Calculator
  • 6.5 (Medium) CVSS_V3 - CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N CVSS Calculator
  • Ubuntu - medium
Summary
[none]
Details

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

References

Affected packages

Ubuntu:16.04:LTS / otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

4.*
4.0.10-1
5.*
5.0.1-1
5.0.1-2
5.0.2-1
5.0.3-1
5.0.5-1
5.0.6-1
5.0.7-1

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "5.0.7-1",
            "binary_name": "otrs"
        },
        {
            "binary_version": "5.0.7-1",
            "binary_name": "otrs2"
        }
    ]
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2021/UBUNTU-CVE-2021-21435.json"

Ubuntu:18.04:LTS / otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@6.0.5-1?arch=source&distro=bionic

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

5.*
5.0.23-1
5.0.24-1
6.*
6.0.1-1
6.0.2-1
6.0.3-1
6.0.4-1
6.0.5-1

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.0.5-1",
            "binary_name": "otrs"
        },
        {
            "binary_version": "6.0.5-1",
            "binary_name": "otrs2"
        }
    ]
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2021/UBUNTU-CVE-2021-21435.json"

Ubuntu:20.04:LTS / otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@6.0.26-1?arch=source&distro=focal

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

6.*
6.0.20-1
6.0.23-2
6.0.24-1
6.0.25-1
6.0.25-2
6.0.25-3
6.0.26-1

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.0.26-1",
            "binary_name": "otrs"
        },
        {
            "binary_version": "6.0.26-1",
            "binary_name": "otrs2"
        }
    ]
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2021/UBUNTU-CVE-2021-21435.json"

Ubuntu:22.04:LTS / otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@6.2.2-2?arch=source&distro=jammy

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

6.*
6.0.32-6
6.1.2-1
6.2.1-1
6.2.2-2

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.2.2-2",
            "binary_name": "otrs2"
        }
    ]
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2021/UBUNTU-CVE-2021-21435.json"