UBUNTU-CVE-2023-5421

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Source
https://ubuntu.com/security/CVE-2023-5421
Import Source
https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-5421.json
JSON Data
https://api.osv.dev/v1/vulns/UBUNTU-CVE-2023-5421
Upstream
Published
2023-10-16T09:15:00Z
Modified
2026-01-20T18:26:53.449161Z
Severity
  • 3.5 (Low) CVSS_V3 - CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N CVSS Calculator
  • 5.5 (Medium) CVSS_V3 - CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N CVSS Calculator
  • Ubuntu - low
Summary
[none]
Details

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

References

Affected packages

Ubuntu:16.04:LTS
otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=xenial

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

4.*
4.0.10-1
5.*
5.0.1-1
5.0.1-2
5.0.2-1
5.0.3-1
5.0.5-1
5.0.6-1
5.0.7-1

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "5.0.7-1",
            "binary_name": "otrs"
        },
        {
            "binary_version": "5.0.7-1",
            "binary_name": "otrs2"
        }
    ],
    "priority_reason": "Requires a non-default configuration to be vulnerable"
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-5421.json"
Ubuntu:18.04:LTS
otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@6.0.5-1?arch=source&distro=bionic

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

5.*
5.0.23-1
5.0.24-1
6.*
6.0.1-1
6.0.2-1
6.0.3-1
6.0.4-1
6.0.5-1

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.0.5-1",
            "binary_name": "otrs"
        },
        {
            "binary_version": "6.0.5-1",
            "binary_name": "otrs2"
        }
    ],
    "priority_reason": "Requires a non-default configuration to be vulnerable"
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-5421.json"
Ubuntu:20.04:LTS
otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@6.0.26-1?arch=source&distro=focal

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

6.*
6.0.20-1
6.0.23-2
6.0.24-1
6.0.25-1
6.0.25-2
6.0.25-3
6.0.26-1

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.0.26-1",
            "binary_name": "otrs"
        },
        {
            "binary_version": "6.0.26-1",
            "binary_name": "otrs2"
        }
    ],
    "priority_reason": "Requires a non-default configuration to be vulnerable"
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-5421.json"
Ubuntu:22.04:LTS
otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@6.2.2-2?arch=source&distro=jammy

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

6.*
6.0.32-6
6.1.2-1
6.2.1-1
6.2.2-2

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.2.2-2",
            "binary_name": "otrs2"
        }
    ],
    "priority_reason": "Requires a non-default configuration to be vulnerable"
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-5421.json"
Ubuntu:24.04:LTS
znuny

Package

Name
znuny
Purl
pkg:deb/ubuntu/znuny@6.5.6-1?arch=source&distro=noble

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

6.*
6.5.3-1
6.5.4-1
6.5.5-1
6.5.6-1

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.5.6-1",
            "binary_name": "otrs2"
        },
        {
            "binary_version": "6.5.6-1",
            "binary_name": "znuny"
        }
    ],
    "priority_reason": "Requires a non-default configuration to be vulnerable"
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-5421.json"
Ubuntu:25.10
znuny

Package

Name
znuny
Purl
pkg:deb/ubuntu/znuny@6.5.15-2?arch=source&distro=questing

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

6.*
6.5.14-1
6.5.15-2

Ecosystem specific 

{
    "binaries": [
        {
            "binary_version": "6.5.15-2",
            "binary_name": "otrs2"
        },
        {
            "binary_version": "6.5.15-2",
            "binary_name": "znuny"
        }
    ],
    "priority_reason": "Requires a non-default configuration to be vulnerable"
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2023/UBUNTU-CVE-2023-5421.json"