UBUNTU-CVE-2026-78359

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Source
https://ubuntu.com/security/CVE-2026-78359
Import Source
https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78359.json
JSON Data
https://api.osv.dev/v1/vulns/UBUNTU-CVE-2026-78359
Upstream
  • CVE-2026-78359
Published
2026-10-13T00:00:00Z
Modified
2026-10-14T03:23:31Z
Severity
  • 5.4 (Medium) CVSS_V3 - CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N CVSS Calculator
  • Ubuntu - medium
Summary
[none]
Details

OTRS does not sufficiently enforce the uniqueness of customer user identities across multiple configured CustomerUser backends. When multiple backends, such as a database and LDAP, are configured, the uniqueness check for customer user email addresses is performed only within the selected backend. As a result, an authenticated user with permission to create or modify customer users may create a customer user whose email address is already assigned to a customer user in another backend. This can result in multiple customer user records representing the same communication identity. Depending on the affected workflow and backend resolution, customer-related information or email communication may subsequently be associated with or exposed to the wrong customer user. The vulnerability does not allow unauthenticated users to create customer accounts. Exploitation requires permissions to create or modify customer users. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

References

Affected packages

Ubuntu:16.04:LTS
otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2?arch=source&distro=xenial

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0 Unknown introduced version / All previous versions are affected

Affected versions

4.*
4.0.10-1
5.*
5.0.1-1
5.0.1-2
5.0.2-1
5.0.3-1
5.0.5-1
5.0.6-1
5.0.7-1

Ecosystem specific 

{
    "binaries":  [
        {
            "binary_name":  "otrs",
            "binary_version":  "5.0.7-1"
        },
        {
            "binary_name":  "otrs2",
            "binary_version":  "5.0.7-1"
        }
    ]
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78359.json"
Ubuntu:18.04:LTS
otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2?arch=source&distro=bionic

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0 Unknown introduced version / All previous versions are affected

Affected versions

5.*
5.0.23-1
5.0.24-1
6.*
6.0.1-1
6.0.2-1
6.0.3-1
6.0.4-1
6.0.5-1

Ecosystem specific 

{
    "binaries":  [
        {
            "binary_name":  "otrs",
            "binary_version":  "6.0.5-1"
        },
        {
            "binary_name":  "otrs2",
            "binary_version":  "6.0.5-1"
        }
    ]
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78359.json"
Ubuntu:20.04:LTS
otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2?arch=source&distro=focal

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0 Unknown introduced version / All previous versions are affected

Affected versions

6.*
6.0.20-1
6.0.23-2
6.0.24-1
6.0.25-1
6.0.25-2
6.0.25-3
6.0.26-1

Ecosystem specific 

{
    "binaries":  [
        {
            "binary_name":  "otrs",
            "binary_version":  "6.0.26-1"
        },
        {
            "binary_name":  "otrs2",
            "binary_version":  "6.0.26-1"
        }
    ]
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78359.json"
Ubuntu:22.04:LTS
otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2?arch=source&distro=jammy

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0 Unknown introduced version / All previous versions are affected

Affected versions

6.*
6.0.32-6
6.1.2-1
6.2.1-1
6.2.2-2

Ecosystem specific 

{
    "binaries":  [
        {
            "binary_name":  "otrs2",
            "binary_version":  "6.2.2-2"
        }
    ]
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78359.json"
Ubuntu:24.04:LTS
znuny

Package

Name
znuny
Purl
pkg:deb/ubuntu/znuny?arch=source&distro=noble

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0 Unknown introduced version / All previous versions are affected

Affected versions

6.*
6.5.3-1
6.5.4-1
6.5.5-1
6.5.6-1

Ecosystem specific 

{
    "binaries":  [
        {
            "binary_name":  "otrs2",
            "binary_version":  "6.5.6-1"
        },
        {
            "binary_name":  "znuny",
            "binary_version":  "6.5.6-1"
        }
    ]
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78359.json"
Ubuntu:26.04:LTS
znuny

Package

Name
znuny
Purl
pkg:deb/ubuntu/znuny?arch=source&distro=resolute

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0 Unknown introduced version / All previous versions are affected

Affected versions

6.*
6.5.15-2
6.5.18-1

Ecosystem specific 

{
    "binaries":  [
        {
            "binary_name":  "otrs2",
            "binary_version":  "6.5.18-1"
        },
        {
            "binary_name":  "znuny",
            "binary_version":  "6.5.18-1"
        }
    ]
}

Database specific

source 
"https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78359.json"