UBUNTU-CVE-2019-18179

Source
https://ubuntu.com/security/CVE-2019-18179
Import Source
https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2019/UBUNTU-CVE-2019-18179.json
JSON Data
https://api.osv.dev/v1/vulns/UBUNTU-CVE-2019-18179
Upstream
Published
2020-01-06T20:15:00Z
Modified
2025-07-18T16:45:23Z
Severity
  • 3.5 (Low) CVSS_V3 - CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N CVSS Calculator
  • 4.3 (Medium) CVSS_V3 - CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N CVSS Calculator
  • Ubuntu - medium
Summary
[none]
Details

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

References

Affected packages

Ubuntu:Pro:16.04:LTS / otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@5.0.7-1?arch=source&distro=esm-apps/xenial

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

4.*

4.0.10-1

5.*

5.0.1-1
5.0.1-2
5.0.2-1
5.0.3-1
5.0.5-1
5.0.6-1
5.0.7-1

Ubuntu:Pro:18.04:LTS / otrs2

Package

Name
otrs2
Purl
pkg:deb/ubuntu/otrs2@6.0.5-1?arch=source&distro=esm-apps/bionic

Affected ranges

Type
ECOSYSTEM
Events
Introduced
0Unknown introduced version / All previous versions are affected

Affected versions

5.*

5.0.23-1
5.0.24-1

6.*

6.0.1-1
6.0.2-1
6.0.3-1
6.0.4-1
6.0.5-1